Privacy Policy
Operadora Gersa, S.A. de C.V. DBA Top Cozumel Tours
Website: www.topcozumeltours.com
Effective Date: Sep 1st, 2024
Welcome to www.topcozumeltours.com ("the Website"), owned and operated by Operadora Gersa, S.A. de C.V., doing business as Top Cozumel Tours ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your personal data when you visit our Website and use our services.
1. Information We Collect
We may collect personal information from you when you visit our Website, make a booking, or contact us. This information may include, but is not limited to:
Personal Identification Information: Name, email address, phone number, and other contact details.
Payment Information: Credit card or other payment details when booking a tour (processed securely).
Booking Details: Information related to the tours you book, including participant names and preferences.
Technical Data: Information collected automatically, such as your IP address, browser type, device type, and pages visited on our Website.
2. How We Use Your Information
We use the information we collect for the following purposes:
Booking and Service Fulfillment: To process your bookings and provide the requested services.
Customer Service: To respond to your inquiries and provide customer support.
Communication: To send you important updates about your bookings, special offers, and promotional materials (you can opt out at any time).
Improvement of Services: To understand your preferences and improve our Website and services.
Security: To protect against fraud and ensure the security of our Website.
3. Sharing of Personal Information
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as required to provide our services. We may share your data with trusted third parties, such as payment processors and tour partners, who assist us in operating our Website and conducting our business, as long as they agree to keep your information confidential.
4. Data Security
We take the protection of your personal information seriously. We use state-of-the-art encryption technology and secure payment systems to safeguard your data against unauthorized access, disclosure, or misuse.
5. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us understand how you use our Website and allow us to offer customized services. You can choose to disable cookies through your browser settings, but some features of the Website may not function properly as a result.
6. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, update, or delete your data. If you wish to exercise these rights, please contact us using the contact information provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page, and the effective date will be revised accordingly.
8. Contact Us
If you have any questions about this Privacy Policy or our practices regarding your personal information, please contact us at:
Operadora Gersa, S.A. de C.V. DBA Top Cozumel Tours
Email: reservations@topcozumeltours.com
Phone: +52 (987) 114-3826
Address: Carretera Costera Sur Km. 6.5 Zona Hotelera Sur. Cozumel, Quintana Roo. Mexico.
C.P.77675